Business Storage

FAQs

Top 5 questions to ask when choosing a self-storage center (in order of importance):

  1. Will my belongings be secure?
  2. Is the location convenient to my home or place of work?
  3. Is the property clean?
  4. Do they have the size and type of space I need?
  5. Is the rental rate amount fair for the storage benefits I receive?

Are all self-storage centers the same?

No!

Storage centers range in age from brand new to 30+ years old and will vary in the types of features available. For example an older center may be built of wood, have no fire sprinklers, and require that items be carried upstairs, while newer centers are usually built of steel, fully fire sprinkled, and have hospital sized elevators.

Cleanliness is also a big factor, so you should visit the storage center before you rent.

Security

Will my items be secure?

Patterson Plus Self-Storage is equipped with video cameras inside and outside the buildings. Other security measures include electronic gate access, perimeter fencing, electronic-coded building entrances for client access only, a shared on-site resident manager with Patterson 101 Self-Storage, and is well-lit so you can feel comfortable accessing your items in the evenings. In addition, The Carey Group’s corporate offices are located on-site.

Security is an important factor you should consider when selecting a storage center.

Are locks provided?

All clients provide their own locks. We require either a shrouded shackle padlock, a disc lock or a cylinder lock. These are available in our Box and Packing Supply Store or you may purchase one at a local hardware store.

Convenience

Where are you located?

We are Conveniently Located right off Highway 101, at the N. Patterson Avenue exit at 5325 Calle Real. Which is just up the road from Starbucks and Trader Joe’s and across from Fire Station #12.

Location is important. Some storage centers are located in industrial areas, and may be further from where you spend your time. Others are more conveniently located near your home or place of work.

What are your access hours?

With your personal gate code, you have access to your items 365 days a year from 7:00 am to 7:00 pm (extended hours may be available for an additional fee – call (805) 964-4097 for information).

If I choose a second floor space will it be hard to access my belongings?

Not at all, we have hospital sized elevators that make it very easy. We also provide flat carts and dollies for your use.

Can I make a reservation and fill out the paperwork online?

Yes, you can Reserve a Space for Free and a manager will email you a Docusign lease for your signature. It is always best to see where you are storing to evaluate the property before you rent, so you can also fill out the rental agreement when you come to the property. To expedite your in-person move in, call (805) 964-4097, and we will get the rental agreement ready for your arrival!

Do you sell locks, packing and moving supplies?

Yes and we provide curbside service for pick-up. Please visit the Boxes and Supplies tab to view the items we sell. We are competitively priced and offer bulk discounts. Our merchandise showroom is located at 98 N. Patterson Avenue and is open Monday through Friday from 9:00 am – 6:00 pm and weekends from 9:00 am – 4:00.

How many boxes do I need for my size storage space?

See our Packing Estimator on our Boxes and Supplies tab to help you calculate what you need or call us for help at (805) 964-4097.

May I have items shipped to Patterson Self Storage?

Yes, we offer receiving services. Upon completion of a delivery acceptance form, we can accept packages for you and hold them for up to three days (some fees may apply).

Can you recommend a mover?

We can provide you with a list of movers that our clients have used and recommend. These movers range from large to small and from local to national. Call or email us for our list of movers. info@pattersonselfstorage.com
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Clean, Immaculate Property

Why should I choose Patterson Self-Storage?

Our property is immaculately maintained with full-time maintenance technicians who take pride in keeping our property clean and welcoming. They’ll even stop by your space to offer you ice-cold water on a hot day!

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Types of Spaces & Sizes

What type and size space do I need?

We offer 5 types of spaces, Traditional Spaces, Temperature Controlled Spaces, Drive Up Spaces, Premium Spaces, and Saver Spaces.

View our Storage Types Glossary to read the detailed descriptions of the various types of spaces we offer. To help determine what size might be best for you, visit the Storage Sizes tab or call (805) 964-4097 so we can help you personally. Our spaces have high ceilings ranging from 9’ to 15’. You may be able to fit your items in a smaller space than you would at another center, due to the higher ceiling (for example if you want to store a 14 foot kayak or an 8’ sofa, you can stand them on end in one or our smaller spaces with a tall ceiling and save money by utilizing the height)!

What are temperature controlled spaces?

These spaces are cooled in the summer and heated in the winter to take the highs and lows out of the temperature. Temperature controlled spaces are good for temperature sensitive items that could be damaged by severe hot and cold conditions, such as electronics and items made out of wood or plastic.

Can I store a car, boat or motorcycle?

Yes, we have drive-up spaces that will fit cars, boats and motorcycles. The vehicle must be in working condition and we require a copy of the current registration and insurance. A drip pan is required. Some of our spaces have trickle charger outlets.
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Lease Terms

How long is the Rental Agreement term?

The Rental Agreement is on a month to month basis. Your lease period starts the day you rent the space. For example, if you rent on the 10th of the month your next monthly rent payment will be due on the 10th of the following month.

How can I make a payment?

You can Pay Online, by phone, on-site at the drop box at the entrance keypad (no cash please), by mail, or as most clients prefer, you can arrange to have your monthly payment automatically charged to a credit card for our “No Late Fee Guarantee.”

What forms of payment do you accept?

At move in we accept local checks (pre-printed with your name and local address on in person move-ins only), Visa, MasterCard, American Express, Discover and debit cards.

How much notice do I need to give when I am ready to move out?

We require a seven day written notice to move out. Full details on the vacating policy will be provided for you at time of move-in. Rent is not prorated or refunded.

Do you require insurance?

Yes. Your lease requires you have insurance to cover the items in your space. We offer a Tenant Protection Plan that satisfies the lease requirement that you can pay monthly with your rent and cancels when you move out, for as little as $11 a month, or your items may be covered by your homeowner’s or rental policy. If you have insurance coverage already, ask your insurance broker to send us proof of insurance stating that you have insurance covering the items stored in your space or ask them for other options.
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Other Questions

For additional information, please feel free to call us at (805) 964-4097, email us directly at info@pattersonselfstorage.com, or use our Contact Form.

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General Information

Masks are required on property at all times with social distancing of at least 6 feet !

Access Hours

Every day from 7:00 am to 7:00 pm
If you are the first to arrive at the Patterson driveway, please unclip the chain and place it on the side of the drive. If the gate is shut at Calle Real please use the second driveway.

Gate Operation

Enter your access code followed by the star (*) key every time you enter and exit the property. Avoid damage to your vehicle: 1) The gates are designed to allow one car per authorized entry (if you have two cars, wait for the first car to enter and when the gate begins to close, enter your code again for the second vehicle), 2) Vehicles over 24 ft in length require manual operation of the gate by a manager.

Main Office

98 N Patterson Ave, Santa Barbara, California
Open Monday – Friday from 9:00 am – 6:00 pm, Saturday & Sunday from 9:00 am – 4:00 pm

Office Holidays

The office is closed New Year’s Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas Day. The office is open 9:00 am – 1:00 pm on Christmas Eve and New Year’s Eve.

Restroom

A restroom is located on the property for client use.

Parking

When loading or unloading your vehicle, please park on the side of the building closest to your space. No vehicles are to be left on the property after hours. Please do not block the driveway.

Trash

All trash and recycling must be taken with you. Please do not leave any trash in the driveways or outside the trash bins.

Maintenance

If you see something we can improve, please let a manager know.

Move Out

Please complete an ‘Intent to Vacate’ form seven (7) days before your intended move out date. Forms are available in the office or can be emailed to you.

Rainy Season/Concrete Floors

As an extra precaution against the “elements,” it is recommended to lift your items up off the floor using pallets or racks and move items away from metal walls and drive up roll up doors. Place a tarp over the top of your items. As a reminder, each client is responsible to insure the contents of their space.

Emergencies

Call 911 for life threatening emergencies. For all other emergencies, please call (805) 964-0924 or (805) 964-7000 during business hours, and (805) 964-6960 after hours.

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Security & Storage Policies

As a client, you agree to the following policies when at the storage center:

Locking / Locks

Keep your space secured with a disc lock, cylinder lock, or shrouded shackle padlock at all times. Be sure not to lock your space “open.” If the space is locked open and cannot be secured, a locksmith will be hired and you will be charged a locksmith fee (and for a new lock).

Access Code Privacy

Do not divulge your access code to anyone that you cannot trust.

Alarms

The property has security alarms. Do not attempt to enter the property outside of regular access hours.

Protect Your Items

It is best to cover stored items with a tarp, blanket or dust cover to protect your items from moisture and air born particles such as ash and dust.

Items made of Natural Fibers

These items may require special storage preparations (i.e. blankets, clothing) . Storage or use of moth balls or any other pesticides or chemicals is not allowed. Storage of wool rugs is not allowed.

Door Procedure

If your space is located inside a building, please close the building doors when you finish loading and unloading your items. Doors to temperature-controlled spaces should be closed after each use.

Dolly Carts

Use dolly carts with extra caution and return them to their proper storage areas when done.

Smoking, Drugs, Alcohol

Please respect that Patterson Self-Storage is a smoke, alcohol, and drug-free property both inside and outside the buildings.

Animals

Animals are not allowed on the property and must remain in your vehicle when on site.

No Cash Payments

Cash should not be deposited in the after-hours drop boxes. Patterson Self-Storage is not liable for any cash placed in drop boxes. Due to Covid-19 we are not accepting cash at this time.

Pest Control

There are preventative mouse bait packets in storage spaces, please do not touch or move the packets

Fire Sprinklers

A minimum of 18” clearance must be maintained below the fire sprinkler heads. Do not hang anything on the fire sprinkler lines or metal cross bars. Do not stack unsupported items too high near the roll up door (items leaning against the door after it is closed may keep it from opening).

Drive Slowly
Please drive slowly and safely while on the property.

Suspicious Activity

Report suspicious activity to the office IMMEDIATELY. Notify the office of any vehicles that follow you in or out of the property without entering their access code. If you notice another client storing something that is against our policy (ie. propane tanks, food, paint cans) please let us know.

Food / Refrigerators

Food of any kind (even a sealed rice box) should not be stored in your space. We don’t want your space to be the smorgasbord for the neighborhood! Refrigerators must be defrosted prior to storing to avoid damage to your items (and perhaps items in adjoining spaces).

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I have stored business inventory at Patterson since 2014. They receive deliveries for me, and give me a call when they come in, saving me time.
— Eric, Santa Barbara